We are committed to safeguarding the privacy of our website visitors; this policy sets

out how we will treat your personal information.

Our website uses cookies. We will ask you to consent to our use of cookies in

accordance with the terms of this policy when you first visit our website. By using our

website and agreeing to this policy, you consent to our use of cookies in accordance with

the terms of this policy.

(1) Credit

This document was created using an SEQ Legal template.

(2) What information do we collect?

We may collect, store and use the following kinds of personal information:

(a) information about your computer and about your visits to and use of this website

(including your IP address, geographical location, browser type and version,

operating system, referral source, length of visit, page views, website navigation);

(b) information relating to any transactions carried out between you and us on or in

relation to this website, including information relating to any purchases you make

of our goods or services.

(c) information that you provide to us for the purpose of registering with us.

(d) information that you provide to us for the purpose of subscribing to our website

services, email notifications and/or newsletters.

(e) any other information that you choose to send to us; and

(3) Using your personal information

Personal information submitted to us via this website will be used for the purposes

specified in this privacy policy or in relevant parts of the website.

We may use your personal information to:

(a) administer the website

(b) improve your browsing experience by personalising the website

(c) enable your use of the services available on the website

(d) send to you goods purchased via the website, and supply to you services

purchased via the website

(e) send statements and invoices to you, and collect payments from you

(f) send you general (non-marketing) commercial communications

(g) send you email notifications which you have specifically requested

(h) send to you our newsletter and other marketing communications relating to our

business or the businesses of carefully-selected third parties which we think may

be of interest to you by post or, where you have specifically agreed to this, by

email or similar technology (you can inform us at any time if you no longer

require marketing communications).

(i) provide third parties with statistical information about our users – but this

information will not be used to identify any individual user

(j) deal with enquiries and complaints made by or about you relating to the website

(k) keep the website secure and prevent fraud

Where you submit personal information for publication on our website, we will publish

and otherwise use that information in accordance with the licence you grant to us.

We will not without your express consent provide your personal information to any third

parties for the purpose of direct marketing.

All our website financial transactions are handled through our payment services provider,

[PayPal]. You can review the [PayPal] privacy policy at [www.paypal.com]. We will

share information with [PayPal] only to the extent necessary for the purposes of

processing payments you make via our website, refunding such payments and dealing

with complaints and queries relating to such payments and refunds.

(4) Disclosures

We may disclose information about you to any of our employees, officers, agents,

suppliers or subcontractors insofar as reasonably necessary for the purposes as set out

in this privacy policy.

In addition, we may disclose your personal information:

(a) to the extent that we are required to do so by law;

(b) in connection with any legal proceedings or prospective legal proceedings;

(c) in order to establish, exercise or defend our legal rights (including providing

information to others for the purposes of fraud prevention and reducing credit


(d) to the purchaser (or prospective purchaser) of any business or asset that we are

(or are contemplating) selling.

(e) to any person who we reasonably believe may apply to a court or other

competent authority for disclosure of that personal information where, in our

reasonable opinion, such court or authority would be reasonably likely to order

disclosure of that personal information.

Except as provided in this privacy policy, we will not provide your information to third


(5) International data transfers

Information that we collect may be stored and processed in and transferred between

any of the countries in which we operate in order to enable us to use the information in

accordance with this privacy policy.

Information which you provide may be transferred to countries (including the United

States, Japan, and other countries) which do not have data protection laws equivalent

to those in force in the European Economic Area.

In addition, personal information that you submit for publication on the website will be

published on the internet and may be available, via the internet, around the world. We

cannot prevent the use or misuse of such information by others.

You expressly agree to such transfers of personal information.

(6) Security of your personal information

We will take reasonable technical and organisational precautions to prevent the loss,

misuse or alteration of your personal information.

We will store all the personal information you provide on our secure (password- and

firewall- protected) servers. All electronic transactions you make to or receive from us

will be encrypted using SSL technology.

Of course, data transmission over the internet is inherently insecure, and we cannot

guarantee the security of data sent over the internet.

You are responsible for keeping your password and user details confidential. We will not

ask you for your password (except when you log in to the website).

(7) Policy amendments

We may update this privacy policy from time-to-time by posting a new version on our

website. You should check this page occasionally to ensure you are happy with any


We may also notify you of changes to our privacy policy by email.

(8) Your rights

You may instruct us to provide you with any personal information we hold about you.

Provision of such information will be subject to:

(a) the payment of a fee (currently fixed at £10.00); and

(b) the supply of appropriate evidence of your identity (for this purpose, we will

usually accept a photocopy of your passport certified by a solicitor or bank plus

an original copy of a utility bill showing your current address).

We may withhold such personal information to the extent permitted by law.

You may instruct us not to process your personal information for marketing purposes, by

sending an email to us. In practice, you will usually either expressly agree in advance

to our use of your personal information for marketing purposes, or we will provide you

with an opportunity to opt-out of the use of your personal information for marketing


(10) Third party websites

The website contains links to other websites. We are not responsible for the privacy

policies or practices of third party websites.

(11) Updating information

Please let us know if the personal information which we hold about you needs to be

corrected or updated.

(12) Contact

If you have any questions about this privacy policy or our treatment of your personal

information, please write to us by email to manorproperty@btconnect.com or by post to

57 Frederick Street, Sunderland, SR1 1NF

(13) Data controller

The data controller responsible in respect of the information collected on this website is

Manor Property Management.